About the Course

Most of us spend a third of our lives in some workplace environment. Yet, therapists are often only hearing about the other two thirds. Working with an Employee Assistance Provider will give insight into that other third and help the therapist get a more well rounded picture of your client’s life. Scott Cullen-Benson, semi-retired EAP Professional with over 40 years experience in this work will describe the different types of Employee Assistance Programs and show how we can work together to assist your clients.

  • Discuss definitions and types of EAP programs

  • Learn descriptions of the “multiple customer” approach that is the special feature of EAP practice.

  • Discuss ways that EAP providers/clinicians can work with clinical providers to bring about a more complete resolution of clinical issues.

Course curriculum

  • 1

    Improve Your Client’s Experience - Collaborate with your Employee Assistance Provider (LIVE Webinar)

    • Welcome to your CEU Webinar

    • Improve your Client's Experience (LIVE webinar)

    • Copy of Presentation Slides

    • Quiz: TEST - Improve your Client's Experience

    • Course Review Survey



Scott Cullen-Benson

Scott Cullen-Benson has worked in the fields of Addiction Recovery and Employee Assistance for 35 years. He began work as a Regional Employee Assistance Coordinator in 1983 for Reynolds Metals Company. In 1997 he continued in the EAP field with 3M Company as a Contracted Services Supervisor. In 2002 he began work for Federal Occupational Health, which provided oversight and administrative leadership to the US Postal Service’s Employee Assistance Program. Scott also helped direct the EAP response to the 2004 and 2005 hurricanes in the Gulf Coast region for the US Postal Service. He has also held positions as an Account Executive to Abbott Pharmaceuticals for APS Healthcare, provided EAP services through MHN to the US Military and provided EAP consultation services to Wells Fargo. Scott ended his full time career in EAP at American Airlines where he worked for seven years. The final two years at American he directed the HIMS program which is a monitoring program for pilots with substance abuse issues. Scott has presented training in the areas of stress reduction, crisis situations when employees must remain-in-place, psychological trauma in the workplace and general Employee Assistance information. In addition he has also written and presented training on Appreciative Inquiry, Motivational Interviewing, survivor guilt as applied to job loss, substance abuse in the workplace and diversity issues in the workplace. Scott has served on the International and local Chicago Board of Directors for the Employee Assistance Professionals Association and was The Member of the Year in 1996 for the Northern Illinois Employee Assistance Professionals Association.